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24th of January 2018


One Internet Service Now "Fully Operational" - Bernews

One Communications said their internet service is “once again fully operational” explaining that the “intermittent degradation of speeds that began on the afternoon of Sunday, December 31st was a result of severe freezing weather conditions which damaged fibre cabling on the East Coast of the US.”

CEO Frank Amaral said, “At approximately 1:30pm AST on Sunday, December 31st, our operations team identified an initial network instability issue. After further investigation it was determined that the source of the issue was in the US where we deliver all of our internet traffic.

“By late evening, around 10pm AST, our US service providers confirmed that there was a fault impacting multiple customers in addition to One Communications.

“While we don’t have the full details yet, we understand that the issue and delayed repair efforts stemmed from severe freezing weather conditions along the East Coast which damaged a portion of fibre cabling in Rhode Island.

“The fault lead to reduced internet speeds intermittently for approximately 33 hours. Network services were fully normalized around 10pm AST on Monday, January 1st.

“Our sincerest apologies go out to our customers for the service impact, along with our delayed communications on the issue. Needless to say we’re very frustrated by the event especially with it occurring over the holiday, knowing how everyone is so dependent on their internet services.

“An internal review on the fault has already begun, inclusive of our overseas service providers, in order to assess and improve our diagnosis, resolution and communication processes.”

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